Navigating Technology and Processes Pt. 1 - Chris Cline

In this episode, Kenny Hendricks interviews Chris Cline, executive director of ACT, the Agents Council for Technology, about the role of technology in the insurance industry. They discuss the importance of finding a community to join and learn from, the transformation of ACT, and the adoption of AI in agencies. He also encourages agencies to talk to their tech providers and carriers to understand their roadmap and influence the development of AI solutions. The conversation explores the importance of understanding the problem before seeking technological solutions and emphasizes the need for agencies to slow down to evaluate their current processes before adopting new technology.

Takeaways

• ACT brings together carriers, technology providers, and agents in a neutral and collaborative space to discuss technology.
• Most agencies will be consumers of AI products rather than builders.
• Exploring resources outside the industry can provide a broader perspective on AI.
• Attending industry events and connecting with trade associations can provide valuable insights and networking opportunities.
• Collaborating with peers and learning from their experiences can help agencies make informed decisions about technology adoption.
• The insurance industry is diverse, and agencies should consider their unique business models and infrastructure when evaluating technology solutions.

Learn more about ACT:
https://www.independentagent.com/ACT
https://x.com/ACT4Agents
https://www.facebook.com/independentagent

To connect with Chris, reach out via LinkedIn by clicking here. 

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Intro/Outro music by Denys Kyshchuk from Pixabay